5 min readWorkplace Writing
How to Write a Refund Response to a Customer
Approving, partially approving, or declining a refund. Templates for each, and the ordering rule that keeps a decline from becoming a public complaint.
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5 min readWorkplace Writing
How to Write a Return-to-Work Message After Leave
Coming back from parental leave, illness, or a sabbatical. How to write the message that sets expectations, restarts the work, and does not over-explain.
Read article →5 min readWorkplace Writing
How to Write a Salary Negotiation Email After an Offer
One number, one reason, one sentence confirming you want the job. A template for negotiating in writing without souring the offer.
Read article →5 min readProductivity & Operations
How to Write a Team Change Announcement
Reorgs, departures, and reporting line changes generate anxiety in the gap between rumor and detail. How to write the message that closes that gap fast.
Read article →5 min readPrivacy & Compliance
How to Write an AI Use Policy for a Small Team
A one-page AI policy that people will actually follow, covering approved tools, what never gets pasted, disclosure rules, and who decides. With a template.
Read article →5 min readProductivity & Operations
How to Write an API Deprecation Notice
What is going away, when, what to use instead, and what breaks if you ignore it. How to deprecate without losing the developers who depend on you.
Read article →6 min readEveryday Writing
How to Write an Email to Your Child's Teacher
Short, specific, and one topic per message. How to raise a concern with a teacher in a way that gets a useful reply rather than a defensive one.
Read article →5 min readProductivity & Operations
How to Write an Invoice Reminder That Gets Paid
A three-stage escalation for late invoices, from the friendly nudge to the formal notice, with the wording that keeps the relationship and gets the money.
Read article →5 min readProductivity & Operations
How to Write Commit Messages Your Team Can Read
A subject line that finishes the sentence, a body that explains why, and the habits that make git log useful two years later.
Read article →5 min readEveryday Writing
How to Write in a Group Chat Without Starting a Fight
Group chats amplify tone and strip context. The specific habits that prevent a normal message from becoming a three-day argument.
Read article →5 min readWorkplace Writing
How to Write So AI Search Quotes You Correctly
AI assistants now summarize your page instead of sending traffic to it. How to structure writing so the machine extracts what you meant, not a confident distortion of it.
Read article →4 min readLocal & Private AI
Is Local AI Good Enough for Everyday Work Yet?
An honest assessment of what small on-device models handle well in 2026, where they still fall short, and how to decide which tasks to keep local.
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