5 min readProductivity & Operations
How to Write a Bug Report Developers Can Act On
Steps, expected, actual, environment. Why most bug reports get bounced back, and how to write one that gets fixed instead of triaged into a question.
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5 min readEveryday Writing
How to Write a Clear Message to Your Doctor
Patient portal messages are triaged in under a minute. How to structure symptoms, timeline, and your actual question so you get a useful answer.
Read article →6 min readWorkplace Writing
How to Write a Complaint Email That Gets Resolved
Anger does not get refunds. Facts, a specific remedy, and a deadline do. How to write a complaint that a support agent can actually act on.
Read article →5 min readPrivacy & Compliance
How to Write a Contract Termination Notice
Ending a contract cleanly: which clause you are using, the effective date, and what happens to work in progress. Plus the sentences to leave out.
Read article →5 min readProductivity & Operations
How to Write a Job Description That Attracts the Right People
Most job descriptions filter out good candidates and attract mismatched ones. What to cut, what to add, and how to write the requirements section honestly.
Read article →5 min readProductivity & Operations
How to Write a Meeting Recap Email
Decisions, owners, and dates, sent within an hour. The recap that stops a meeting from having to be repeated three weeks later.
Read article →5 min readWorkplace Writing
How to Write a Partnership Proposal Email
Most partnership emails are asks disguised as offers. How to write one where the value to them is obvious in the first two sentences, and the ask is small.
Read article →5 min readWorkplace Writing
How to Write a Price Increase Letter
The number, the date, and the reason, in that order. How to announce a price rise without triggering a wave of cancellations or a negotiation you did not plan for.
Read article →5 min readProductivity & Operations
How to Write a Pull Request Description
Reviewers need to know what changed, why, and what you want them to look at. A structure that gets faster, better reviews on the same code.
Read article →5 min readProductivity & Operations
How to Write a README Introduction
The first three lines decide whether someone keeps reading or closes the tab. What belongs at the top of a README, and what belongs much further down.
Read article →5 min readProductivity & Operations
How to Write a Reference Check Email
How to ask a referee for a call, what to ask when you get one, and how to keep the whole thing lawful and useful rather than a five-minute character endorsement.
Read article →5 min readWorkplace Writing
How to Write a Refund Response to a Customer
Approving, partially approving, or declining a refund. Templates for each, and the ordering rule that keeps a decline from becoming a public complaint.
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